Privacy Policy

Saubhagya Mangalam (The Urban Escape) respects your privacy. This policy explains what information we collect when you use our booking website, why we collect it, and how we protect it.

• Contact & identity details: name, phone number, email, and government ID details/photos provided for check-in (as required by law).
• Booking details: stay dates, room category, number of guests, special requests and travel details.
• Payment information: processed by our payment gateway (Razorpay). We receive only a payment status/reference — we do not store your card or bank details.
• Technical data: basic device/usage information needed to operate and secure the site.

• To process and confirm your booking and check-in.
• To send booking confirmations and important updates via WhatsApp, SMS or email.
• To comply with legal obligations, including maintaining a guest register with valid ID.
• To prevent fraud and secure our services, and to respond to your enquiries.

We do not sell your personal information. We share it only with service providers who help us operate (e.g. Razorpay for payments, our messaging provider for confirmations), and with authorities where required by law.

We retain booking and ID records for as long as required for our operations and to meet legal/tax obligations, after which they are deleted or anonymised. We use reasonable technical and organisational measures to protect your data; however, no online transmission is fully secure.

You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements) by contacting us using the details below.

For privacy queries, contact us at saubhagyamangalam@gmail.com or +91 70006 30016.